This sample belongs to the Workplace Survival Category/Section of the IELTS. This category contains passages for reading that are meant to test basic English language skills required in professional environment. The passages may include job descriptions, appointment letters, training materials, on-the-job technical course handouts, company statutory documents and so on.

• These documents are usually more elaborate and come with a huge amount of information/instructions.

• The tone is generally formal and sometimes the language may be legal.

• Readers are expected to read carefully and note important points while understanding the context.

• It is a useful practice to systematically stack or group the information sets and remember where they appear in the document since these passages will require re-reading while writing answers.

The given passage is an example of an appointment/offer letter sent to candidates selected for a position. In this letter ABC InfoTech has offered the position of IT Sales Manager to one of the selected candidates, Abhishek for their office in Dublin.

The key points in the appointment letter are:

1. As an IT Sales Manager, Abhishek will be reporting to the Regional Sales Manager.

2. The major areas of responsibilities for the role are Sales and Business Development, Technology Management and Team Development.

3. The company offers multiple employee benefits including health insurance for the family, flexible work environment, infrastructure support for work from home options, and several other resources for work life balance.

4. The candidate will receive detailed documents once he accepts the initial offer of employment with ABC InfoTech and agrees to join.

Q1. Complete the following statement based on the information given in the passage:

Abhishek has been hired ___________ABC InfoTech _____ ______ IT Sales Manager _______ their office in Dublin.

C) by, as, an, for

Q2. Evaluate the following statements and answer by choosing one of the options:

(i) Abhishek is one of a few candidates selected for the same position by ABC InfoTech.

(ii) Abhishek is the only candidate who has been offered an appointment for the position out of a few others.

(iii) ABC InfoTech had multiple vacancies for the same position at their Dubin location.

A) (i) and (iii) are True, (ii) is False

Q3. One of the responsibilities outlined for the position of an IT Sales Manager is: “Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes”

Suggest an alternative for “thorough and detailed knowledge.”

C) “comprehensive and in-depth knowledge”

Q4. In the letter, the word “network” has been used in multiple contexts. List any two.

B) Communication and Technology

Q5. The letter lists various ways of communication with clients. Some of them are listed below. Identify the one that has not been mentioned in the letter.

(i) Cold Call

(ii) Face to face meeting

(iii) Follow-up call

(iv) Deliver presentation

D) All have been mentioned

Q6. According to the appointment letter, Abhishek is entitled to how many days of leaves per year?

C) 27

Q7. The company promises “Unlimited playground” to Abhishek for the role. What do you understand by that expression?

B) flexible growth opportunities

Q8. Examine the following statement and state “True” or “False.”

In this appointment letter, the company has neither presented the full list of responsibilities for the job role, nor the complete list of their terms and conditions, nor the complete outline of the employee benefits.

A) True