Hello, this is Cloud Print. You’re speaking to Sammy.

Hi, I’d like to make an enquiry and possibly place an order.

No problem. Do you have an account with us?

Yes. The last order was three months ago.

I see. Could you give me the name please?

Yes, it’s George Kensley.

Is that K-E-N-S-L-Y?

No, sorry, there’s an 'E'. K-E-N-S-L-E-Y.

Okay, I’m just going to check the address. 34 Mason Avenue?

That's correct.

What can I help you with?

I was wondering if I could make an order and have it delivered to an address in Belgium?

That shouldn’t be a problem. We have a few different shipping options available.

Oh, great! I need 7,000 A5 flyers and 450 A3 posters.

We actually have a special offer at the moment on A3 posters. We can print 500 for €80 euro.

How much does it cost for 450 posters?

Hmm, let me see. Usually, the price for 450 units is €76.50, so you can get 50 extra copies for €3.50. That's just 7c a copy. It’s a good deal.

That sounds good. I’ll take the deal for 500 posters. Can you tell me the total price for the order, please?

Yes, sure. So that is 7,000 flyers and 500 posters. Altogether, that will come to €1,380 plus packing and shipping.

Hmm. That’s a bit more costly than I expected. What are the options for shipping? We need the order to arrive before the 13th of November.

I see. Well, then, you have two options. With our fast track delivery I can guarantee the order will arrive in Belgium by the 9th November at the very latest. With our standard delivery, it's very likely everything will arrive in time for the 13th, but I can’t guarantee it.

Okay. I understand. Could you let me know the cost of each?

Yes, I should be able to. Obviously, there is quite a bit of weight in those packages. 64.5 kilos for the flyers and 9.36 kilos for the posters. I’m just searching for a quote for the total weight, which is around 74 kilos.

Actually, the quote I am getting here is not too bad. 86 Euros including the packaging for the fast track delivery. How does that sound?

That's not too bad at all.

So, the total amount for the order is 1,466 Euro.

And everything will arrive in time for the 9th of November?

Yes, don’t worry.

Can I give you the address?

Yes, that would be great. I’m ready to take it down now.

Great. It’s the Theatre in Vingt Square. That’s V-I-N-G-T.

Okay. I’ve got that on the system. Is the postal code JHRF7W?

Yes, it’s JHRF7W. That's right.

Fantastic. I’ll email the invoice to you now, so you can check the details, and then we can proceed with the order. Is that alright?

That sounds great. The email address is georgekensley784@stagestories.ie.

I have that under your account.

Thank you. Goodbye.

Goodbye.

1. Customer name: George Kensley

2. Customer Address: 34 Mason Avenue.

3. Order: 7,000 A4 flyers and 500 A3 posters

4. Delivery Option: (Standard or Fast Track) Fast Track

5. Date to be delivered by: 13th November

6. Package Weight: 74 kg

7. Total amount to pay: 1,466 Euros

8. Delivery Street Address: Vingt Square

Q9. George was satisfied with the deal. We can sense this as he says, “that's not too bad at all” and “sounds great”.