Hospitality Industry Vocabulary

Here we look at many common expressions and vocabulary you might find in the Hospitality sector.


When someone makes their way to somewhere, it means to navigate or find one's way to or toward something, like going in a particular direction or to a particular destination.

When someone makes their way from somewhere, it means to come from a particular direction or place.


  1. “When you leave the hotel to get to the beach, you need to make your way to the end of the strip of shops outside and take a left at the end of the street. Take this map with you in case you lose your way.”

  2. “To make your way from the beach back to the hotel quickly, there is a taxi rank nearby. I’ll mark the taxi rank on your map.”


This informal idiom can mean a desire to travel, move house or change a job.


  1. “We got a great deal on this package holiday at the last minute. We haven’t been overseas in a few years and we were getting itchy feet.”

  2. “I’ve worked in this hotel for twelve years. I’m getting itchy feet. I might look for a new job somewhere. I fancy a change.”


The reception and lobby area of a Hotel or Restaurant is also known as Front of House. This is where the Hotel Receptionist or Restaurant Host greets new guests, takes reservations, answers the phone, shows customers to seats, gives customers their room details and keys, etc.

The Back of House is the behind-the-scenes areas that customers will not see; for example, the kitchen where food is prepped, cooked and plated, or the manager’s office used for administrative duties.


  1. “I got a new job! I’m so happy. I start on Monday in the local Hotel as Front of House Reception. It’s a bit of a change from Secretarial work, but I’m sure I’ll be fine.”

  2. “I thoroughly enjoy working in the kitchen. I’m not very good with the public sometimes and can be quite shy. That's why it suits me to work back of house.”


We use this expression when someone wants to begin working on a task they have fully prepared for. When the plan is ready for action, you say, ‘Let’s get this show on the road'. This is also used when someone is getting impatient or feeling delayed.


  1. “Were the used rooms cleaned?” “Yes.” “Was the complimentary wedding gift left in the wedding suite?” “Yes.” “Okay, then. Let’s get this show on the road.”

  2. “Hurry up! They will be here in one hour. Let’s get this show on the road. I need the ballroom fully ready as soon as possible!”


Bleisure travel is a merging of ‘business’ and 'leisure'. Bleisure is the practice of combining business travel and leisure travel into one trip.


  1. “The company has requested that I attend a meeting in Belgium next weekend. I’d love you to join me. The meeting will take all day on Saturday, but I can make it a bleisure trip and add a few days afterwards to see the sights. What do you say?”

  2. “Hello, Sir. Welcome to the Englishlogica Hotel. It’s lovely to meet you. Will your stay be for business or leisure?” “It’s lovely to be here. I have my wife with me on this trip so this will be a bleisure trip, this time.”

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